Follow-ups that actually happen.
ContactFollowUp keeps your practice in touch with every patient — automatic follow-ups, easy new-patient booking, and secure messaging — on a HIPAA-aware foundation that syncs with athenahealth and Hint Health.
No credit card. Full feature access.
Sarah Chen
Patient · since 2024
Recent activity
- EmailLab results sent · opened
- ApptAnnual physical · completed
- NotePatient declined statin
- TaskRefill follow-up · due Fri
Lead score
72 / 100 · Engaged
Trusted by independent practices across the United States
What ContactFollowUp does
Five things, done well.
No 50-feature checklist. Just the handful of outcomes that keep a practice growing — each with a step-by-step guide.
Automate patient follow-ups
Sequences, recalls, and reminders go out on schedule — so no patient slips through the cracks and every send is tracked.
Learn howBring in new patients
Booking pages, embeddable intake forms, and lead capture turn website visitors into booked appointments automatically.
Learn howKeep patients informed
Secure two-way messaging and appointment updates keep patients connected to your practice — every message HIPAA-encrypted.
Learn howStay HIPAA compliant
Field-level encryption, an immutable audit log, and built-in BAA tracking — compliance is the default, not an add-on.
Learn howIntegrate with Athena & Hint
Two-way sync with athenahealth and Hint Health keeps patients and appointments aligned with your EHR.
Learn howHIPAA compliance
Compliance is the default, not a checkbox.
ContactFollowUp does the application-layer work HIPAA requires: encryption at rest, immutable audit logs, role-based access, and BAA tracking — so the safe path is also the easy path.
AES-256-GCM at rest
Every PHI field is field-level ciphertext. A raw database dump shows nothing but encrypted bytes.
Immutable audit log
Every write emits an append-only audit row — actor, action, and target. Nothing in the app updates or deletes one.
RBAC + per-record sharing
Roles plus per-contact sharing. People see what they own and what's explicitly shared with them.
BAA-ready
Subprocessor inventory and BAA tracking built in — AWS, Microsoft, Postmark, Twilio, Athena, Hint, Stripe.
Pricing
Half the seat price. No per-patient meter.
Three simple tiers. Start free for 14 days.
Solo practitioners and 1–2 person clinics.
- Contacts, follow-ups, sequences
- Booking pages + forms
- Secure messaging
- Up to 1,000 contacts
Growing practices.
- Everything in Starter
- Workflows + scheduling
- Reports + templates
- Up to 10,000 contacts
Multi-location practices.
- Everything in Pro
- EHR sync (Athena + Hint)
- Lead scoring + forecasting
- SSO, unlimited contacts
Frequently asked
Questions, answered.
How do automated follow-ups work?
You build a sequence (email/SMS/wait steps) or a recall rule once. An in-app scheduler sends each step on time, and every send is recorded in the Communications ledger so you can see exactly who was contacted and when.
Is the encryption real or marketing?
Real. Every PHI field is AES-256-GCM in dedicated ciphertext columns. A raw database dump is unreadable. See the HIPAA guide for details.
Does it sync with my EHR?
Yes — two-way sync with athenahealth and Hint Health on the Enterprise tier. Patients and appointments stay aligned automatically.
What about a BAA?
We sign a BAA with every covered customer, and a built-in UI tracks your downstream subprocessor BAAs.
Stop letting follow-ups slip.
One HIPAA-aware system for follow-ups, new-patient intake, and patient communication. Free for 14 days, no credit card.
No credit card. Cancel anytime. 14 days, full access.