Keep patients informed
Help patients stay connected to your practice with HIPAA-grade secure messaging and timely appointment updates.
1. Secure two-way messaging
Open Messagesto start or reply to a patient thread. Subjects and bodies are encrypted at rest — even a thread title like “re: lab result” is treated as PHI. Patients reply from their portal.
2. The patient portal
Patients get their own secure portal for messages, appointments, intake forms, and a copy of their data. Enable portal access from a contact’s record under Contacts.
3. Appointment reminders & broadcasts
Use recalls and sequences to keep patients informed about upcoming visits, new services, or seasonal campaigns — all consent-aware.
4. Full visibility
Every outbound email and text is logged in Communications, and each patient’s message history appears on their record. Nothing goes out untracked.